Please register online by Sunday, July 19th!

11:30am – 11:45am: Registration, Networking & Buffet Lunch

11:45am – 12:00pm: Announcements & Sponsor Spotlight

12:00pm – 1:00pm: Presentation

1:00pm – 1:30pm: Q&A, Networking

Civility in the Workplace

Alan Bernstein

President, HR Office Savers, Inc.

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industries millions a year.

Indeed, what society seems to be gaining in terms of knowledge and technological advancement, it’s losing on basic social values. Bosses freely intrude on subordinates’ personal space, gossiping co-workers are the norm, and quality customer care has been forgotten. The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment.

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. The benefits to Civility In The Workplace are many and will pay off immensely in every aspect of your job. 

Learning Objectives 

• Improved Communication: Review the elements of effective communication and professional behavior, including business etiquette and respect in the workplace 
• Conflict Resolution: Understand styles of conflict resolution and how we can agree to disagree, agreeably.
• Next steps: Offer attendees a go-forward plan for implementing civility practices in their workplace.

About the Speaker:

Alan serves on the Executive Committee of SHRM Florida State Council as Council Secretary. He is a Board Member of LEAD Brevard, past president of the Space Coast Human Resources Association, and teaches the HR Certification preparation class for SHRM-CP and SHRM-SCP at Eastern Florida State College. Additionally, he has been voted Best Consultant on the Space Coast, HR Florida Volunteer of the Year, and Melbourne Regional Chamber of Commerce Ambassador of the Year. Alan is active with his local community and provides free resume writing and job search seminars to local non-profits virtually and in-person.

Approved for 1 recertification credit: